Our Leadership Team

Pippa Fleetwood-Read

Chief Executive

Pippa is a respected housing professional who has spent 20 years dedicated to providing quality homes and places, reducing homelessness, supporting vulnerable people and empowering communities.  

From her first full time job working with residents on a regeneration project in Lewisham to her previous role as Managing Director at another housing association, she has supported community-based action.  

She is passionate about what can be achieved when residents and local associations work together in their communities. Pippa wants to continue to evolve our mission to deliver safe homes, quality places to live and to continuously improve the service we provide to our residents.

Thea McNaught-Reynolds

Director of People and Performance

Thea joined ISHA at the end of 2021 as the Head of Communications and Involvement and was delighted to become Director in 2023.

She brings over 20 years of strategic communications experience, influencing audiences and delivering behaviour change outcomes in the public and private sectors, including leading high-profile marketing campaigns for PwC.

With her strong interest in diversity and inclusion, she incorporates her values into everything she does and is passionate about creating spaces where people can thrive.

Taking on responsibility for People and Culture in combination with Communications, Resident Involvement and Complaints at ISHA is a natural extension of her people focus and strengthens ISHA’s commitment to compassion and respect in all we do.

Thea is the senior executive responsible for complaints and for ensuring compliance with the consumer standards.

Richard Smith

Director of Housing and Neighbourhoods

Richard joined ISHA as Director of Housing and Neighbourhoods in 2026. He has more than 12 years’ experience in social housing, with senior leadership roles spanning housing and neighbourhood services, repairs and maintenance, asset management, resident engagement and regulatory compliance.

Before joining ISHA, Richard was Director of Operations at another London housing association, where he led improvements to resident services, repairs and asset management and had executive responsibility for meeting the Regulator of Social Housing’s Consumer Standards.

Richard is a Chartered Member of the Chartered Institute of Housing and is passionate about providing good-quality homes and services that make a positive difference to residents’ lives. He believes the best services are shaped around residents, with housing associations listening to their communities, acting on what they hear and continually looking for ways to improve.

At ISHA, Richard is focused on delivering reliable, high-quality housing and neighbourhood services and ensuring residents are at the heart of how services develop.