Ways to get involved

Resident workshops

Shape the future of ISHA's repairs service 

ISHA is reviewing its repairs service and appointing a contractor to deliver repairs in the future. Over the next year, residents will have the opportunity to help shape every stage of the process – from defining what good looks like, through to helping evaluate contractors and supporting the launch of the new service. 

We want to make sure the future repairs service reflects what matters most to residents and delivers the standards and quality residents expect. 

September 2026 – Resident workshop 1 

Residents will: 

• Review the survey findings 
• Explore what good repairs look like 
• Help develop the new repairs service specification 
• Discuss the standards, priorities and expectations residents want included in the future service 

September – October 2026 – Resident workshop 2 

Residents will: 

• Help co-create contractor tender questions 
• Review how potential contractors will be assessed 
• Ensure the tender reflects what matters most to residents 

October 2026 – Tender issue and return 

Contractors will submit proposals showing how they would deliver the service specification developed with resident input. 

November – December 2026 – Evaluation and moderation 

Residents will: 

• Join the contractor evaluation process 
• Take part in contractor interviews 
• Help assess contractor responses 
• Contribute directly to the contractor selection process 

July 2027 – New repairs service launches 

• Residents who wish to stay involved will have opportunities to: 
• Help design and test communications about the new repairs service 
• Review letters, leaflets and online information before launch 
• Help evaluate how the new service is performing 
• Provide feedback on whether the service is delivering against agreed standards and KPIs 
• Help identify opportunities for ongoing improvement 

Want to take part? 

We are looking for residents to join our workshops and procurement panel to help shape the future repairs service. This is a great opportunity to share your experiences, influence service standards, help develop the service specification and play a direct role in selecting the future repairs contractor. 

No previous procurement experience is needed. We will provide free procurement training and support for residents who would like to take part in the workshops, procurement panel and contractor evaluation process. The training will explain how procurement works, the role of residents in the process, how contractors are assessed and how residents can contribute confidently and effectively. 

You don't need to take part in every stage of the process. Residents can choose how much they would like to be involved, whether that's completing the survey, attending one workshop, joining both workshops, taking part in the procurement panel, helping with contractor evaluations and interviews, or staying involved through implementation and service review. We welcome any level of involvement and will support residents to take part in the activities that interest them most. 

As a thank you for their time and contribution, residents who participate in training sessions, workshops and procurement panel activities will receive gift vouchers. This recognises the valuable role residents play in helping shape the future repairs service and supports wider participation in the process. 

If you would like to take part or provide feedback in another way, please contact the Resident Involvement Team. 

Your feedback will directly influence the design, procurement, implementation and ongoing review of ISHA's future repairs service.