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We are calling out for residents to get involved, by giving your views and opinions to help improve ISHA for the better, and build your local community! There are a variety of ways you can do this. You choose how to be involved, depending on what you want to get out of it and take part in ways that suit you.

How you can shape ISHA

Be a community builder 

Have you got ideas for a fun and enjoyable events that will bring your neighbours together?   

Then apply for one of our grants! There’s a maximum of £200 per year for your estate.  Whether for small gatherings throughout the year, such as a regular coffee morning, or a one-off such as a fun day or garden party, providing it includes all your neighbours and provides a wonderful opportunity to connect, we want to hear from you! 

 Be quick, funds are limited. 

Contact: Sophie at involvement@isha.co.uk or call 0300 131 7300.

  • Take part in contracting process to appoint ISHA repairs and maintenance contractors.  

  • Taking part on contractor recruitment panel

  • Check over the communications we send out to residents to make sure they are well written and informative for residents. 

  • Help to shape ISHA's leaflets, letter templates and annual report. 

  • Work with our team to help reach more residents and collect resident interest stories we can publish online. 

  • Help plan the delivery of the Neighbourhood Knocks and Neighbourhood Nights – outreach visits to residents to gather their views and feedback for service improvement.  

  • Attend meetings, workshops, and other consultations to help co-create ISHAs involvement of residents through shaping the new Strategy.  

Resident Involvement Lead, Sophie talking to an ISHA resident.

Involvement in action

Eight residents participated in three sessions to help develop our new website.

Here are a few key things residents raised with us:

“It’s important there is clear contact information for specific teams. I don’t want to have to call a switchboard, I want to get to the right team straight away”.

"You should use simpler language and a friendlier tone that is more conversational”

“There should be even more key information available at a glance".

For more information on the communications panel and other opportunities to get involved, see our resident involvement strategy (PDF, 1.1mb)Opens in a new window/tab..

Staff speaking with a smiling resident at a Neighbourhood Night event.

Neighbourhood Nights

We will be holding a Neighbourhood Night near you!

It's a one-stop shop to speak to our staff about whatever you need. Colleagues and contractors will be present to speak to you about the following:

  • repairs and maintenance
  • tenancy matters
  • rent
  • complaints
  • neighbourhoods and community questions.

Free hot food is provided for all. Residents are made welcome with fun activities to join in. You can also meet members of the Resident Scrutiny Panel and use the opportunity to give general views and feedback relating to ISHA and your home.

Quotes from previous events

“Events like these make it all so much easier, you can meet staff face to face.”

“Great communication, compassionate staff and a productive use of my evening.”

“It was so nice to come out and meet other people from the neighbourhood. I really am keen to be involved and take part in as many opportunities to improve ISHA as I can. Community is how I grew up; it means a lot.” 

Resident involvement news

Residents and staff chat around a table.
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Hackney Neighbourhood Night – A great finale to 2025

Our last Neighbourhood Night of the year was a brilliant way to wrap up 2025!
ISHA staff and residents at the Hackney Neighbourhood Night event in November 2025.
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Have your say — tell us how we can improve

We’re planning for the next five years and want to make sure both our strategic plan and our resident involvement strategy reflect what matters most to you as a resident. Please fill in our survey and tell us about your experience with ISHA.
A black and white polaroid style photo of Elaine against a gradient background.
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Meet our new Associate Board member

Elaine has been an ISHA resident for more than twenty years. Now an Associate Board Member, she’s using her experiences to shape our services.