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Vulnerability policy
This policy sets out how we will support our vulnerable residents to give them the best chance and opportunity to flourish in their homes.
24 Oct 2024 PDF
Car parking policy
This policy has been developed to provide a clear, consistent, and streamlined approach to our operational practices. It draws together existing policy as well as incorporating additional terms to support the implementation of a new self-service website that will improve residents parking management and access.
24 Oct 2024 PDF
Transfer policy
This policy applies to any general needs, assured or secure tenant who wishes to transfer from an ISHA tenancy to another property within ISHA’s stock. It sets out the criteria for qualifying for a transfer and the process for application.
24 Oct 2024 PDF
Anti-social behaviour policy
We are committed to tackling anti-social behaviour (ASB) to improve the quality of life and create a safer environment for our residents. We work in partnership with residents and other agencies to ensure we play our part in creating sustainable communities where people want to live. Both preventative and enforcement measures form the basis of our ASB behaviour policy.
24 Oct 2024 PDF
Decanting policy
A decant is where a resident is required to move out of their permanent home into alternative accommodation because of unexpected damage, major works or improvement works required which cannot be completed while the resident is in occupation.
24 Oct 2024 PDF