STAIRs (Social Tenant Access to Information Requirements) About us | Governance and decision-making | Finance and spending | Housing stock management | Performance | Housing services | Lists and registers | Social housing management | Information requests Introduction STAIRs stands for Social Tenant Access to Information Requirements. It is part of the Regulator of Social Housing’s Transparenc

About us Our values Our values guide us. As we set about our new corporate strategy for 2026 - 2030 (PDF, 3.1mb) , we have new values to help us deliver.  Professional, Compassionate, People focused and Motivated to deliver for you, our residents, each other and our wider community. We are proud of the diversity of our communities. We strive to create spaces where you can live happily, feel incl

Welcome home You're part of a small, resident focused, social housing and home ownership community in North and East London.Manage your home, connect with your neighbourhood, and experience a supportive living environment with ISHA. Resident services Information for residents and leaseholders about repairs, safety and security where you live, how to make a payment, claim a service charge refu

Building safety Our responsibilities to you Everyone is entitled to a quality, affordable and safe home. Your safety is at the heart of everything we do. That’s why we’re delivering an ambitious and proactive fire safety programme, not only upgrading our buildings but also holding others to account where needed. Whether it’s a routine check or major improvement work, our focus is clear: to keep

Leaseholders and shared owners This page sets out the main services we provide for shared owners and leaseholders. If you have any questions or cannot find an answer to your query, contact us on 0300 171 7300 or email HomeOwnership@isha.co.uk If you're a shared owner or leaseholder and received a letter saying your account is in credit, you can request a refund online. Buildings insurance

Repairs Contacting us in an emergency If you have an emergency while we are closed, you can call our out-of-hours service on 0300 131 7300. They are available 24/7. What is an emergency? Emergencies can include flooding or serious water ingress, structural damage to the property, a gas leak, domestic abuse or severe anti-social behaviour that makes you feel unsafe in your home or that

Residents' associations What is a residents’ association? A residents' association in action Setting up their own Residents Association has proved to be a great success at Neimann Court. They set up their RA and held their first meeting back in February at their local community centre. This spring, they made use of their lovely sunny garden set in the middle of the estate -it’s really a great s

Resident Scrutiny Panel About the Resident Scrutiny Panel The panel is an independent group of residents who work closely with our Resident Involvement Team to improve the services ISHA provide and monitor our performance. The Panel evaluates our performance and gathers feedback on the satisfaction levels, views and experience of residents. They meet with our Board members and Leadership Team an

Outreach & support Things happen, and sometimes you need some help. That’s what our Outreach and Support Team are here for. Our priority is helping you maintain your accommodation and independence, and we can offer temporary support to assist you do that. This may include help with: Financial issues such as budgeting, debts and rent arrears, benefit and charitable grant applications, and access

Ways to get involved How you can shape ISHA Grants to help communities Be a community builder  Have you got ideas for a fun and enjoyable events that will bring your neighbours together?    Then apply for one of our grants! There’s a maximum of £200 per year for your estate.  Whether for small gatherings throughout the year, such as a regular coffee morning, or a one-off such as a fun day or ga