anti social behaviour. Investigating anti-social behaviour In order to take action against someone causing ASB we need plenty of detail about the problem, especially if it develops and we need you to help us collect any evidence. We recommend that you take notes of the dates and times of each incident and what the impact has been on you or members of your household. We will use this in a num...

anti-social behaviour How do I report anti-social behaviour? During our office hours (Monday to Friday, 9am to 5pm), you can report anti-social behaviour to the Tenancy Team by calling 0300 131 7300 or emailing TenancyTeam@isha.co.uk. In cases of emergency, you should contact the Police by dialling 999. My neighbour is subletting If you are a tenant and you rent all or part of your home to s...

This policy provides residents with clarity on how we handle reports of noise that does not meet the threshold of anti-social behaviour or statutory noise nuisance. It covers everyday noise, which may be due to issues such as the level of sound insulation of a building, installation of laminate or hardwood flooring in a home and appliances such as vacuum cleaners and washing machines being used outside of the hours of 11pm to 7am.

25 Sept 2025 PDF

We are committed to tackling anti-social behaviour (ASB) to improve the quality of life and create a safer environment for our residents. We work in partnership with residents and other agencies to ensure we play our part in creating sustainable communities where people want to live. Both preventative and enforcement measures form the basis of our ASB behaviour policy.

24 Oct 2024 PDF

We understand that residents may feel frustrated or upset at times. But when behaviour becomes abusive or places unreasonable pressure on our staff or services, we may take steps to manage it. This helps protect our staff’s wellbeing and ensures we can still provide support to all residents.

13 Aug 2025 PDF

This policy is in place to ensure compliance with Awaab’s Law, which came into force on 27 October. Under this legislation, social housing providers, including ISHA, must take robust, timely action to address emergency hazards and hazards related to damp and mould. This policy outlines our approach and responsibilities. The policy applies to all tenanted homes but does not apply to leaseholders and shared owners.

11 Dec 2025 PDF

The Tenancy Standard – Consumer standards 1 April 2024 states that registered providers must take action to prevent and tackle tenancy fraud. This policy sets out how ISHA will aim to prevent, detect and address tenancy fraud to ensure that social housing is allocated fairly, resources are protected, and supports those in genuine need.

16 Mar 2026 PDF

This policy outlines ISHA’s commitment to supporting residents who require home adaptations because of disability. It establishes clear procedures for assessing, approving, and delivering adaptations, ensuring legal compliance and promoting safe, accessible, and independent living. This policy applies to residents living in social rented stock owned by ISHA.

19 Mar 2026 PDF

The purpose of this document is to set out staff responsibilities with regard to fraud prevention, what to do if you suspect fraud and the action that will be taken by management. ISHA has zero tolerance for any type of fraud and will always consider reporting any actual or suspected fraud to the Police and other authorities.

24 Oct 2024 PDF